To complete your return, we require a receipt or proof of purchase. If you are looking to make a return you must contact us within 5 business days of receiving the product to request a return. Any returned merchandise can only be accepted if it is in perfect resalable condition.
To return your product, you should send an email at email@example.com and, after our reply, mail your product to: 428 W 16th St, New York, NY 10011, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We will fully refund your returned order including shipping costs if the reason for the return was caused by us (i.e.: items that were damaged in transit, the wrong item was shipped, etc.)
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Defective or Damaged Merchandise
We take all measures possible to assure your order is received intact and in proper condition. In the case you received a defective or damaged product, please contact us immediately after receiving your order. Do not throw anything out or discard any items, as we may require them to be sent back. The easiest way to help us resolve any defective or damaged merchandise is to take a picture of the item and then email it to us at firstname.lastname@example.org
There are certain situations where no refund or only partial refunds are granted: (if applicable)
* Items with obvious signs of use
* Any item not in its original condition or damaged for reasons not due to our error.
* Any item that is returned more than 5 business days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you have not received any refund after a week since our email of processed refund request, please drop us an email at email@example.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and, after our reply, please send your item to: 428 W 16th St, New York, NY 10011, United States